Privacy Policy

Last Updated:

1. Introduction

This Privacy Policy explains how Customaustudio ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our garden furniture repair and maintenance services.

We are committed to handling your personal data lawfully, fairly, and transparently, in line with applicable data protection laws.

2. Information We Collect

We may collect the following types of information when you interact with us:

  • Contact details: name, email address, phone number, and postal address.
  • Service information: details about your garden furniture, photos you choose to share, and preferences related to repair or maintenance.
  • Usage data: information about how you use our website, including pages visited, time spent, and basic technical details such as browser type and device information.
  • Communication data: records of communications you send to us, such as emails, messages submitted through contact forms, or phone call notes.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your inquiries and provide customer support.
  • To prepare quotes, schedule appointments, and deliver our services.
  • To send service-related updates, confirmations, and reminders.
  • To improve our website, services, and customer experience.
  • To comply with legal obligations and resolve disputes.

We do not sell your personal information and we do not share it with third parties for their own marketing purposes.

4. Legal Bases for Processing

We process your personal data only when we have a valid legal basis to do so, including:

  • Consent: when you voluntarily provide information through our contact form or otherwise.
  • Contract: when processing is necessary to prepare or perform a service agreement with you.
  • Legitimate interests: such as improving our services and communicating with you about relevant service updates, where these interests are not overridden by your rights.
  • Legal obligations: when we must retain or share data to comply with applicable laws.

5. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your data, we will securely delete or anonymize it.

6. Data Sharing

We may share your personal information in limited circumstances, such as:

  • With trusted service providers who help us operate our website, manage communications, or deliver services, under appropriate confidentiality and data protection arrangements.
  • When required by law, regulation, or legal process, or to protect our rights, property, or safety.
  • In connection with a business transfer, such as a merger or acquisition, where permitted by law.

We do not authorize these third parties to use your personal data for their own independent purposes.

7. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration.

While we strive to safeguard your data, no method of transmission or storage is completely risk-free, and we cannot promise absolute security.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data, subject to legal or contractual obligations.
  • Object to or request restriction of certain processing activities.
  • Withdraw your consent where processing is based on consent, without affecting prior lawful processing.

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website. For more information about the types of cookies we use and how to manage them, please review our Cookies Policy.

10. Children's Privacy

Our services are intended for adults and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will post the updated version on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Customaustudio
2100 Southbridge Pkwy #650
Birmingham, AL 35209
Phone: +1 (888) 407-0797
Email: help@customaustudio.world