Return & Cancellation Policy

1. Scope of This Policy

This Return & Cancellation Policy explains how we handle cancellations, changes, and concerns related to services provided by Customaustudio. Our services focus on garden furniture repair, restoration, and maintenance.

Because our work is primarily custom and service-based, returns are handled differently from typical product purchases.

2. Cancellations Before Work Begins

You may cancel or reschedule a service appointment without charge if you contact us at least 48 hours before the scheduled pickup or on-site visit.

If you need to cancel, please reach us by phone or email using the contact details at the end of this policy.

3. Late Cancellations

Cancellations made within 48 hours of a scheduled pickup or on-site visit may be subject to a reasonable cancellation fee to cover allocated time, transportation, and administrative costs.

The amount of any cancellation fee will be communicated clearly at the time of booking or when you request the cancellation.

4. Cancellations After Work Has Begun

Once we have started working on your furniture, cancellation may not be possible without charges. In such cases, you may be responsible for:

• Labor already performed.
• Materials and supplies ordered or used for your project.
• Transportation or logistics costs incurred.

We will always explain any applicable charges in a transparent way if you request to cancel after work has begun.

5. Service Quality Concerns

If you have concerns about the quality of our work after your furniture is returned, please contact us as soon as possible.

We will review your concerns, inspect the furniture if needed, and work with you to find an appropriate solution, which may include:

• Additional touch-up work or adjustments.
• Re-performing part of the service where reasonable.
• Other solutions agreed upon on a case-by-case basis.

Any remedies will be provided in line with our Terms of Use and applicable laws.

6. Non-Refundable Situations

Because our services are customized to your specific furniture and requirements, full refunds may not be available in the following situations:

• When services have been fully performed according to the agreed scope of work.
• When damage or issues arise from normal wear and tear, misuse, or lack of maintenance after service completion.
• When color or finish variations occur due to natural material characteristics or previous treatments.

We will always strive to be fair and transparent about what can and cannot be refunded.

7. Deposits

For certain projects, especially larger or custom work, we may request a deposit before starting. Any deposit requirements will be communicated clearly before you confirm your booking.

Deposit refundability will depend on the timing of cancellation and whether materials or work have already been committed to your project.

8. Changes to Bookings

If you need to change the date, time, or scope of your service, please contact us as early as possible. We will do our best to accommodate changes, subject to availability and any additional costs that may apply.

9. How to Request a Cancellation or Raise a Concern

To request a cancellation, reschedule a booking, or discuss any concerns related to your service, please contact us using the details below. Providing your name, contact information, and project details will help us respond quickly.

10. Contact Us

If you have questions about this Return & Cancellation Policy or need assistance, please contact us:

Customaustudio
2100 Southbridge Pkwy #650
Birmingham, AL 35209
Phone: +1 (888) 407-0797
Email: help@customaustudio.world